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How to Transition Outsourcing From Overseas

As more and more businesses turn to foreigners to handle their freelance work, more Americans are out of jobs. The businesses claim American workers demand too much money and the workers say they are underpaid. There needs to be some middle ground, some give and take. Outsourcing to foreign countries may cost less on the initial outlay, but the amount of work that needs to be redone adds up, making the final cost as much as hiring someone here in the good old U.S.A.

The Language Problem

While most people in other countries can speak English at least a little, most of them are fooling themselves into believing they are anywhere near fluent. It is amazing at how much businesses are willing to put up with written mistakes and verbal miscommunications to avoid paying a bit more. There is no comparison in most cases and in almost anything written, you can see the differences and know immediately that it was not written by someone who has English as their first language.

Bringing the Work Back Home

If businesses are so willing to accept sub par work to keep pricing low, how then, can the American freelancer get the jobs back? The question has no real answer. It will require the American public to start making noise. People need to leave comments on websites with poor English,; they need to write letters to companies complaining of not being able to understand the customer service representative on the phone. People need to demand high quality. The truth is, the American public just accepts the poor quality put out by the other countries. As long as they are still reading and still buying, why should businesses bring the work back home?

Americans Should Accept Less Pay

This is not the answer at all. Americans need to be paid a fair wage for any work they perform. They need to do high-quality work and get what they deserve. When someone accepts a lesser amount, the amount done has to increase just to make a minimum wage. The more work that gets done fast, gets done poorly. This is not helping the problem at all. Paying workers what they are worth means they can do the best possible. It will please the consumers and the business owner.

Any company that has outsourced overseas to avoid paying American wages needs to stop and look at the work they are receiving. Often, they pay to have the work redone, and redone, and then redone again. By the time they get something they can use, they could have paid  someone located “on shore” and had the work completed correctly the first time. This is not to say that overseas workers are not efficient. In many ways, they are. However, when you are a business dealing with the need to be clear and concise in native English, having someone who does not speak the language or speaks the language as a second language may not represent the work the company is looking for. Overall, on-shoring the work may cost more, but the time it saves and the quality of work it produces is well worth the cost in the long run.


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